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BUSINESS PROCESS MANAGEMENT CONSULTING

We provide business process consulting services for business strategy, process optimization, BPM implementation and program management.

Some organizations think of Business Process Management as either process OR technology. We think of Business Process Management as the combination of process, people AND technology.
 

Your business needs all three engines to work together, or you may face operational inefficiencies. You may experience:

  • Many manual, error-prone, time-consuming tasks

  • No process standardization, definition and documentation

  • Poor business rules and lack of control

  • Difficulty scaling operations due to process redundancy costs

  • No process ownership due to functional silos

  • Limited visibility into real-time data and performance

  • Process and service delivery bottlenecks and inefficiencie

  • ​Subpar customer experience Business Process Management (BPM) offers end-to-end process optimization driven by deep process analysis, prioritization, visibility and control across your organization.

Business process optimization, which is part of the BPM methodology, leads to business goal optimization. To achieve this, your BPM strategy should include:

  • Your current process state, including pain points and opportunities

  • Your desired future state, including targeted process improvements and organizational vision

  • Your plan for getting there, including a BPM roadmap, prioritization and change management plan The key to a successful BPM initiative is knowing how and when to prioritize the processes that will deliver the most business value to your organization.

Data Processing
Why Choose BPM Consulting?

BPM helps you improve key process areas to unleash your company’s potential. Our BPM consultants customize solutions that balance process improvement, process change and technology implementation.

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Visibility

  • Know who is doing what work and when it will be done

  • Check timelines based on individual, team, task or business line

  • Learn why certain activities take longer than others

Integration

  • Redesign for a process-based Service Oriented Architecture (SOA)

  • Integrate with systems that do not have APIs by using Robotic Process Automation (RPA)

  • Keep your data where it is now and use BPM to manage process data

Modernization

  • Update the look and feel of legacy applications to be mobile-friendly and improve employee and customer experience

  • Embed your workflows into systems without affecting your ongoing workflows and productivity

  • Put your team’s tasks and workflows in a single pane of glass

Process Effectiveness

  • Enable process insights with effective and intuitive dashboards

  • Identify service delivery bottlenecks and areas for improvement

  • Control and correct for inefficient behaviors while standardizing new and improved processes

Our Business Process Management Consulting Services

We offer a wide range of BPM services that leverage decades of practical expertise across business strategy, process optimization, technology and digital capabilities and enterprise program management.

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Our BPM consultants are skilled in solving problems with process visibility, system integrations and security, application modernization and operational efficiency. Here’s how we help companies tackle their biggest process pain points throughout the BPM implementation lifecycle

Business Process Improvement and Transformation

We can help you optimize your current processes or change your approach entirely. It begins with enhancing your process visibility.

We’ll examine your business processes using process documentation, definition and modeling to rank the opportunities that support a BPM strategy and roadmap aligned with your business goals.

Software Analysis and Vendor Selection

Business Process Management Solutions (BPMS) are platforms that enable organizations to model, manage, optimize and rapidly adapt business processes.

These platforms address multiple process-related issues with automation, collaboration and visibility, removing the people, data and application siloes that business processes can operate within.

Careful system integration is essential to maximizing the value of BPM. We’ll help you choose and integrate the BPM solution that suits your needs and protects your data.

BPMS Implementation and Support

After you’ve picked the right BPM solution for you, we can help with enablement and support by using a “modified agile” approach. From updated user interfaces to simplified workflows, we’ll deliver functionality across your organization through iterative implementation.

Together we’ll form a project team that balances your team members with ours to define user stories. We’ll decide the right order to deliver against these stories with improved efficiency and fast time to value.

Process Governance

Are you struggling to make process excellence a lasting effort, rather than for a single project?

We’ll provide the direction and framework needed to ensure your company moves to a Center of Excellence (CoE) model to enable ongoing improvement. We’ll help define the standards, patterns and best practices needed to adopt this mindset throughout the organization.

BPM Managed Services

You need continuous development and maintenance support for your existing and new processes within a BPM solution.

We provide full lifecycle application management and industry-leading ITIL-based service management processes alongside Our Delivery Model to ensure your organization is ready for success.

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